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What is Sxm.com ? |
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| Sxm.com is a service that provides unprecedented low international and domestic calling rates. Sxm.com uses ANI (caller-id) recognition so users do not have to enter a PIN each time they make long calls from their Instant Access numbers. |
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How do I sign up for Sxm.com ? |
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| The easiest and most convenient way is via our website. If you need additional help or do not have Internet access, you may sign up over the phone by calling Customer Support at 1-866-796-3366, Monday – Sunday between 9:00 am to 6 pm EST. |
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What are the Instant Access numbers? |
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| The user can program up to 10 Instant Access numbers via the web. These are numbers that the user expects to make frequent calls from. Anytime the customer places a call from any of these numbers, they will only have to enter the access number: 1-800-999-5090, and then the number that they wish to call. By registering these phone numbers, the user alleviates the inconvenience of entering the account number and PIN each time they make a call. With this feature users can easily access the service from the convenience of their home, office, mobile phone and fax. |
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What if I need to make a call from a phone that isn't one of my 10 Instant Access numbers? |
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| If a user needs to make a call from a phone number that is not on their Quick Pin Access number list, they simply need to dial the access number: 1-800-999-5090, followed by their account number and personal PIN number, and then the number they wish to call. This way Tel 3 can be used from any phone you desire. |
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How do I get a PIN number? |
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| The first time you make a call from one of your Instant Access numbers you will be prompted to create a 4- digit personal PIN number. You can also create a PIN number online when you register. |
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How do I make a Domestic long–distance call? |
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- Dial 1-800-999-5090
- If you are not calling from one of your Instant Access numbers, enter your account number and PIN. If it is one of your Instant Access numbers proceed to the next step.
- For USA/Canada Calls - Dial 1 + Area Code + Destination Number
- If your call does not go through the first time you try, do not hang up. Press ##. and the system will try the next carrier.
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How do I make an International long-distance call? |
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- Dial 1-800-999-5090
- If you are not calling from one of your Instant Access numbers, enter your account number and PIN. If it is one of your Instant Access numbers proceed to the next step.
- For International Calls - Dial 011 + Country Code + City Code + Destination Number, followed by the '#' sign.
- If your call does not go through the first time you try, do not hang up. Press ##. and the system will try the next carrier.
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Can I make consecutive calls without hanging up? |
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- Yes, to place another call without hanging up, simply press "##".
- To redial without hanging up, simply press "*#".
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What are Speed Dial numbers? |
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| The user can enter up to 99 speed dial numbers online, and assign them 2 digit codes. This list can be printed out so that whenever the user wants to reach one of these numbers they just dial the access number, 1-800-999-5090 and the 2-digit speed dial number. |
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When can I begin using the service? |
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| Immediately! Upon credit card authorization, you account is automatically active and ready for use. |
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How can I use Sxm.com when I already have a Long Distance phone company or Wireless Service Provider? |
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| Sxm.com does not require that you switch your long distance phone company or wireless service provider. When you sign up for an account, you will receive an access number (1-800-999-5090) which will allow you to use the services from your home, office, cell phone and fax. Just dial the access number and the number you wish to reach. |
